Returns & Exchanges
At CACHIA SHOP, we want you to love your fashion finds; however, if you are not completely satisfied, you may return your items within 30 days of delivery for a refund or store credit. Please ensure all garments remain unworn, unwashed, and with original tags attached to qualify for a return.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all labels and tags are intact to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing